1. Scope
These conditions concern bill payments, telecom or other digital purchases expressly enabled for your profile and country. The order identifies the relevant biller or seller, Broco's role, product, recipient reference, price, fees and applicable delivery or crediting conditions.
A digital-service listing does not mean Broco is the underlying telecom operator, biller or content provider. Broco remains responsible for obligations it undertakes in the order process.
The available billers and delivery conditions are those identified in the relevant offer.
2. Order and recipient details
Check the account, telephone number, bill reference, product, currency and total before confirming. Incorrect information can affect recovery, but does not automatically exclude every remedy.
If price or product terms change before acceptance, obtain a new confirmation. An order must not be marked delivered solely because it was submitted to a provider.
3. Delivery and evidence
The order confirmation must specify the delivery method or crediting route and the expected time or supported status process. Codes or vouchers must be handled securely and disclosed only to the intended recipient.
If the order remains pending, the platform must show that status accurately. Keep the transaction reference and contact support if the expected delivery is missed or the digital product does not work as described.
4. Cancellation and remedies
Cancellation may be possible before fulfilment under the applicable order conditions. A delivered code, completed top-up or credited bill may be technically irreversible; that fact does not remove mandatory rights for non-delivery, defects, misdescription or a payment error.
Any loss of a statutory withdrawal right for digital content or another service requires the conditions and express choices prescribed by applicable law. It cannot be imposed through a blanket “all purchases are non-refundable” statement.
A failed order must be reconciled and any amount owed returned through the appropriate route. A refund request is not itself proof that the refund has completed.
Contact support@broco.app with the order reference and issue. Do not send unnecessary complete voucher secrets through an insecure channel. Required seller, biller and payment remedies remain available.
5. Information that applies to your operation
Read these conditions with the Broco Terms of Use — Morocco — Personal. Your accepted offer, mandate or transaction confirmation supplies the variable commercial details for the operation. Those details must be available before you commit; a general reference to this page does not replace information required at that point.
Only the functions expressly enabled for you are included. Published catalogue content does not establish availability. Changes to accepted terms remain subject to the applicable notice and other mandatory requirements; updating a screen is not, by itself, consent to a material change.
6. Complaints and disputed operations
You can contact support@broco.app with a complaint about Broco. Describe the service, relevant transaction reference and issue; do not send passwords or authentication codes.
Where another provider is responsible for a part of the service, your accepted offer, mandate or confirmation explains the complaint route and escalation available. This does not remove your ability to complain about Broco's own acts or omissions.
Complaints are handled within the deadlines required by applicable law and by any mandatory provider process. Any extension must be lawfully permitted and explained. Complaint handling does not replace a statutory remedy. Urgent procedures, required provider deadlines and external dispute-resolution bodies are identified in the applicable service information for your jurisdiction.
You do not have to complete an internal process where applicable law permits direct access to an authority or court. Contractual complaint procedures do not shorten mandatory limitation or notification periods.
7. Responsibility and remedies
Broco is responsible for performing its own contractual obligations. Where a service is provided by another entity, your accepted offer, mandate or confirmation identifies each party's responsibilities. Another entity's involvement does not remove responsibility that applicable law places on Broco, including for acts or omissions attributable to Broco.
Nothing in these conditions excludes or restricts liability or remedies that cannot lawfully be excluded or restricted. This includes mandatory rights applicable to unauthorised or incorrectly executed transactions where the relevant legal regime provides them.
A security incident, incorrect recipient information or breach of a user obligation will be assessed on the facts and under the applicable law. It is not an automatic basis to reject every claim.
8. Morocco: Local service rules
Each activated financial or cash service must identify the actual provider and any mandated network within the scope of its permissions. Currency conversion and cross-border operations are available only through the permitted route stated in your accepted offer, mandate or confirmation. A pilot is not generally available merely because it appears in the catalogue. Agent and collection functions require the actual mandate, receipt and custody rules.